Contact BTCtoETH.net
Contact BTCtoETH.net for exchange support, order questions, technical issues or general service inquiries.
For faster support, include the exchange direction, order ID, transaction hash and a short description of the issue. Do not send private keys, seed phrases, wallet passwords or recovery phrases.
Support Email
For support requests, contact:
Use this email for order-related questions, exchange status issues, technical problems, partnership inquiries and general service feedback.
What to Include in Your Message
To help support review your request faster, include the details that identify the exchange route and transaction.
Exchange Direction
State whether the order was BTC to ETH or ETH to BTC, and include the order ID if available.
Transaction Hash
Include the transaction hash if funds have already been sent. This helps locate the deposit on-chain.
Issue Description
Provide a short explanation of what happened — delayed order, wrong amount, address issue, or other problem.
- Exchange direction: BTC to ETH or ETH to BTC.
- Order ID, if available.
- Transaction hash, if already sent.
- Deposit amount.
- Recipient wallet address.
- Screenshot of the issue, if useful.
- Short explanation of what happened.
Never include a private key, seed phrase, wallet recovery phrase or exchange account password.
Order and Transaction Issues
If an exchange appears delayed, first check whether the blockchain transaction has enough confirmations. Network congestion, low transaction fees, route processing or additional verification checks may affect completion time.
If the order is still unclear, contact support with the order ID and transaction hash.
Business and Partnership Inquiries
For business inquiries, integration questions or service-related cooperation, contact BTCtoETH.net by email and include the company name, website, contact person and a short description of the request.
Include: company name, website, contact person, description of request.